You can also contact us at [email protected]
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You can also contact us at [email protected]
Here we have gathered the most common questions our colleagues at customer service are getting right now.
If you can not find the answer to your question, please feel free to contact us via email, our Facebook page or Instagram.
contact_support Order Questions
contact_support Payment Questions
contact_support Delivery Questions
From the moment your order leaves our warehouse (usually within 24 hours), estimated shipping times are 1 to 5 business days, depending on the destination and shipping option. For more detailed info on shipping times, you can click here. If your parcel isn’t with you by the end of the estimated delivery times, please contact our customer support team for further assistance.
It depends on which shipping alternative you choose when placing your order. Read more about different shipping alternatives here. If you have a customer account, you can check the status of your order from the moment you place it until it leaves our warehouse in your account information.
contact_support Return & Reclamation Questions
contact_support Question about Nicotine Pouches
Another difference is that Nicotine pouches normally comes in an all-white format, so they do not stain your teeth like snus may do.