Shipping

 Shipping and Delivery

 

About Shipping

We offer our customers a variety of different shipping options, all of which are available at checkout. Your order will be processed, packed, and shipped from one of our warehouses (located in New Jersey, Colorado and Texas) and delivered to you via UPS.

 

Update:

There will be longer lead times for our customer service, due to the increasing demand from this season. Many of our carriers also now have longer lead times because of the high volumes in their systems.


The shipping times below only apply to the 40 contiguous states. Delivery outside of these states takes up to 14 days. We currently offer the following UPS options:

    • UPS Surepost: Delivery time is 2-5 business days. Includes UPS tracking. Signature is not required upon delivery. The weight limit for UPS Surepost is 8lbs (approx. 3.65kg). Surepost orders could be completed by your local USPS carrier.
      • This option is not available to California, Delaware, the District of Columbia, Florida, Iowa, Massachusetts, Minnesota, North Dakota, South Carolina, Virginia, or Wyoming due to a requirement for adult signature on delivery in these states. CA, DE, DC, FL, IA, MA, MN, ND, SC, VA, and WY customers will be able to use UPS Ground or UPS Next Day.
    • UPS Ground: Delivery time is 1-5 business days. Includes UPS Tracking.
      • CA, DE, DC, FL, IA, MA, MN, ND, SC, VA, and WY customers will need to provide an adult signature upon delivery.
    • UPS 2nd Day Air: Delivery time, 2 business days delivery time. Includes UPS tracking. 
      • CA, DE, DC, FL, IA, MA, MN, ND, SC, VA, and WY customers will need to provide an adult signature upon delivery.
    • UPS Next Day Air: Delivery time is next business day, time-definite service. Delivery as early as 10:30 A.M. Includes UPS tracking.
      • CA, DE, DC, FL, IA, MA, MN, ND, SC, VA, and WY customers will need to provide an adult signature upon delivery.
    • USPS: Priority Mail 2-Day with USPS tracking.

If you are looking for advanced shipment tracking, feel free to sign up for UPS MyChoice to get a regular update on your order's path to you!

Click HERE to sign up!

 

How Long Before My Order Ships?

Our warehouse operates Monday through Friday with exceptions for national public holidays. We ship orders in 1-2 business days after payment has been received and accepted. However, we cannot always guarantee dispatch in this time frame. For example: If you have ordered out of stock products, dispatch will take over 2 working days. Please note that this processing time is in addition to the shipping time (for example, if you order with UPS Next Day Air, your order will arrive in 2-3 business days).


States APO, DPO and FPO Addresses

Please note that you need to place any order to an APO, DPO or FPO address to the United States, and not the country that you are located in. Choose your Armed Forces location in the state dropdown in the checkout. All orders to U.S. military addresses must be sent with UPS Surepost. 

Due to special handling requirements for military mail, some orders may take up to 14 - 30 days for delivery depending on your APO, DPO, or FPO location.


Incorrect/Change Shipping Address

We are only able to amend the address of an order if the order has not yet been shipped, and we can only correct faults in the given address, not change it to another address. Please make sure that your address is correct when you place your order. If you have provided us with a faulty or incomplete address and your order has already been shipped, there is unfortunately nothing we can do. We do not refund nor reship shipped orders with address faults. We also do not refund or reship orders that were sent to a temporary address (for example hotel addresses during your holiday) and did not arrive in time before the end of your stay. Please make sure to state a shipping address where you will be staying for a duration of at least 2 months from the date of the order placement.

 

States We Do Not Ship To

We do not ship to Arkansas, Louisiana, Maine, Maryland, Utah, and Vermont because there are local laws that prohibit sales of oral nicotine in or to these states. 

We do not ship flavored nicotine products to Massachusetts or the District of Columbia, however we can still provide excellent unflavored products to these states.


UPS Tracking

If you have chosen a trackable shipping service, you will receive an email with a link that allows you to track your shipment online once your order has been shipped. Just put your tracking number into the box, hit Track, and get up-to-the-minute information on where your parcel is. For even more convenience, UPS has an app to track your deliveries, available for both iOS and Android.

 

UPS Shipping Update

There have been news reports that a UPS strike may start on July 31st. This strike will most likely impact UPS shipping, however, we are unsure to what extent. In order to avoid potential delays, consider placing your next order soon. Orders shipped before July 31st will most likely be unaffected. Please look into the various news articles available for more information on how this situation is developing.

 

Introducing our New Warehouse!

We are proud to announce the opening of our new Colorado Warehouse. Customers on the West Coast should see reduced shipping times by 1-2 days on average.

Our East Coast customers will continue to receive fast shipping from our New Jersey warehouse.

Place an order today and see how your lead times might have improved!