Let us know how we can help
Dear Customers,
We are currently experiencing high demand in customer service, which has created a backlog in our response times. We are doing everything we can to respond to your inquiries as quickly as possible.
If you have an urgent case, please call us during our opening hours. Please be aware that we cannot process address changes or order cancellations at this time.
For questions regarding our ZYN products and stock availability, please refer to our updated article here.
Thank you for your patience, and we hope to get back to you shortly. Best regards, Customer Service
Popular frequently asked questions
You can access information on how to track your order here.
- If the product is marked as out of stock you can click on “notify me when back in stock” and you will receive an email as soon as the product is back in stock again.
- Some states require an adult signature on delivery in addition to age verification on site. You can find more information on this requirement here. For specific orders requiring an Adult Signature Requirement (ASR) upon delivery, our shipping carrier will attempt delivery three times. If unsuccessful, the package will be returned to us. Any reshipment will incur shipping costs.
- You will receive a shipping confirmation once your order has been packed from our warehouse. While we aim to ship all orders promptly, please note that it may take a day or two before you receive the shipping confirmation email. Our warehouse operates Monday to Friday, except for national public holidays.
- If you need to change your address, please contact our customer service team via phone +1 (844) 516-4713 as soon as possible. We are able to fix minor errors with the originally provided shipping address. However, we are unable change the provided address to a new address.
- Due to the freshness of our products, returns, unfortunately, cannot be accepted.
- If your order hasn't been shipped yet, you can cancel it by contacting our customer service team via phone +1 (844) 516-4713. Please initiate this process as soon as possible because once an order has been processed and packed by our warehouse, we cannot cancel it.
- As demand for ZYN has increased across the US, stock levels have been stretched across the country (both on- and offline) and some flavors have been difficult to track down in certain states, leading many to wonder if there’s a ZYN shortage. Read our ZYN stock availability to find out more.