Order and purchase agreementBy completing your order, you confirm that you have read and accepted these Conditions. The purchase agreement will only be concluded after your order has been confirmed by Northerner through a confirmation e-mail to the email address you provided when placing the order. Please note that you need to be at least 21 years old in order to be able to enter into a contract with Northerner and the contract can only be concluded with consumers with a delivery address in the United States.
Age-limitPeople under the age of 21 are not permitted to place orders at The Website. In order to be able to shop you need to verify your age when completing the purchase. In addition to confirming your age yourself, you as a cardholder need to be 21 years or older to complete the transaction.
An order made in another person’s name (falsification of a document), or in any other way that causes Northerner to risk a financial damage, will be reported to the authorities. Northerner reserves the right to refuse to carry out an order if irregularities or misuse of our order function are suspected.
Prices and feesAll prices and costs on The Website are charged in USD ($), including the product prices throughout The Website and the shipping costs. Special fees may apply in case of an unredeemed package.
Before completing your order at the checkout, you have to choose the delivery method, after which the costs for your order, including shipping costs and applicable taxes, will be calculated.
Payment at the time of purchase (products and delivery)The card payment at The Website is carried out by Northerner’s payment providers PayEx and Paypal.
PayEx offers a range of payment methods depending on country, which are available in the checkout on the Website, including Visa, Mastercard and Amex. For further information, please refer to PayEx’s terms and conditions.
PayPal offers a range of payment methods depending on country, which are available in the checkout on the Website, including Visa and Mastercard. For further information, please refer to PayPal’s terms and conditions.
Delivery and delivery timeNortherner offers a range of different shipping alternatives depending on the size of the packaging, your place of residence etc. The shipping alternatives as well as the delivery time for each shipping alternative are further described in the checkout at the Website.
When ordering through UPS you may need to present a valid identification at delivery. Thus, only the person placing the order at The Website should receive the order.
Unredeemed package/shipmentA package shipped according to any of our delivery alternatives will either be sent back to Northerner or discarded if you have not been able to redeem it. Unredeemed packages are usually not seen as an exercise of your rights of return.
Complaints and returnsIf a product differs from the purchase agreement or does otherwise not correspond to the description provided by Northerner, you have the right to make a complaint about the product to Northerner.
In that case you’re welcome to make a complaint about your product. You can contact our customer service team to file a complaint here.
The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Northerner about the fault within a reasonable time from when you discovered or should have discovered the fault and at the latest two months after you received the product. Northerner therefore recommends you to carefully inspect products directly upon receiving them.
Depending on the type of product fault we may require you to provide photographic proof. Throughout the reclamation period you are required to retain original packaging, packing slip and the products in question.
Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction. For further claims, exceeding the costs of the product, Northerner will act in accordance with applicable consumer purchase law.
Transport damagesIn order for issues regarding transport damages to be resolved as quickly as possible, we kindly ask you to keep the product packaging for inspection. In order to be able to claim a reclamation on products you also need to prove your purchase from The Website, for instance through the order confirmation or receipt Northerner sent to the e-mail address you provided in connection with your purchase. We may also request photographic proof of damages.
Right of withdrawal and returnsWhen shopping online as a consumer, as a general rule you have a right of withdrawal of 14 days. The right of withdrawal, however, does not apply to the purchase of products which are perishable goods with a limited shelf life, such as oral nicotine products.
Force majeureNortherner is not required to fulfil the purchase agreement if the fulfilment is complicated due to an event outside of the reasonable control of Northerner (e.g. changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other extraordinary events). Such circumstances also relieve Northerner from the obligation to pay compensation. If these circumstances last longer than two (2) months, both the consumer and Northerner have the right to cancel the purchase with immediate effect.
Price and product information on The WebsiteNortherner strives to make sure that all information provided on The Website is correct, but with reservations for limited availabilities and possible errors in pictures or writing, e.g. errors in product descriptions, incorrect prices, or erroneous information about stock availability. Northerner furthermore reserves the right to correct such errors at any time and change or update information. All pictures on The Website are intended as illustrations and cannot guarantee the exact appearance or condition of the product.
ReviewsBy submitting a product review on The Website, you give Northerner the right to publish it on The Website and other channels and media. Northerner also reserves the right to not publish and/or delete submitted reviews.
OtherFor questions regarding these Conditions or procedures regarding the right to return, complaints, transport damage, etc., please contact our customer service team here. When contacting us, you will be asked to provide your order number, which you can find in the order confirmation.
Northerner complies with recommendations from relevant (and recognised) Boards for Consumer Disputes.
Disputes between Northerner and a consumer may be referred to the applicable and relevant Board for Consumer Disputes for a judgment. As a last resort, disputes can be resolved through a general court.