Terms and conditions

General

Northerner Scandinavia Inc., company reg. no. 26-4502398 (”Northerner”) operates the website www.nicokick.com (“The Website”). These terms and conditions (“Conditions”) are valid for every product order a consumer places on The Website.

By placing your order, you confirm that you have read, accepted, and agreed to comply with these Conditions. You also certify that you acknowledge the information about personal data according to the Northerner Privacy Policy.

Northerner reserves the right to change these Conditions at any time. Every change will be published on The Website and is valid from when you accept the Conditions through a new order. The applicable consumer protection regulations and data protection regulations apply to all purchases made by consumers on The Website.

Please note that Northerner only ships to US addresses through The Website.


Order and purchase agreement

By completing your order, you confirm that you have read and accepted these Conditions. The purchase agreement will only be concluded after your order has been confirmed by Northerner through a confirmation e-mail to the email address you provided when placing the order. Please note that you need to be at least 21 years old in order to be able to enter into a contract with Northerner and the contract can only be concluded with consumers with a delivery address in the United States.


Age-limit

People under the age of 21 are not permitted to place orders at The Website. In order to be able to shop you need to verify your age when completing the purchase. In addition to confirming your age yourself, you as a cardholder need to be 21 years or older to complete the transaction.
An order made in another person’s name (falsification of a document), or in any other way that causes Northerner to risk a financial damage, will be reported to the authorities. Northerner reserves the right to refuse to carry out an order if irregularities or misuse of our order function are suspected.


Prices and fees

All prices and costs on The Website are charged in USD ($), including the product prices throughout The Website and the shipping costs. Special fees may apply in case of an unredeemed package.
Before completing your order at the checkout, you have to choose the delivery method, after which the costs for your order, including shipping costs and applicable taxes, will be calculated.


Payment at the time of purchase (products and delivery)

The card payment at The Website is carried out by Northerner’s payment providers Stripe, PayEx and Paypal.
Stripe offers a range of payment methods, which are available in the checkout on the Website, including Visa, Mastercard and Amex. For further information, please refer to Stripe’s terms and conditions.
PayEx offers a range of payment methods, which are available in the checkout on the Website, including Visa, Mastercard and Amex. For further information, please refer to PayEx’s terms and conditions.
PayPal offers a range of payment methods, which are available in the checkout on the Website, including Visa and Mastercard. For further information, please refer to PayPal’s terms and conditions.


Northerner personal data handling

Personal data is handled according to the Northerner Privacy Policy. By ordering products at The Website you confirm that you have read and accepted the Northerner privacy policy and that the personal data you have stated is correct.


Delivery and delivery time

Northerner offers a range of different shipping alternatives depending on the size of the packaging, your place of residence etc. The shipping alternatives as well as the delivery time for each shipping alternative are further described in the checkout at the Website.
When ordering through UPS you may need to present a valid identification at delivery. Thus, only the person placing the order at The Website should receive the order.


Unredeemed package/shipment

A package shipped according to any of our delivery alternatives will either be sent back to Northerner or discarded if you have not been able to redeem it.


Complaints

If a product differs from the purchase agreement or does otherwise not correspond to the description provided by Northerner, you have the right to make a complaint about the product to Northerner.
In that case you’re welcome to make a complaint about your product. You can contact our customer service team to file a complaint here.
The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Northerner about the fault within a reasonable time from when you discovered or should have discovered the fault and at the latest two months after you received the product. Northerner therefore recommends you to carefully inspect products directly upon receiving them.
Depending on the type of product fault we may require you to provide photographic proof. Throughout the reclamation period you are required to retain original packaging, packing slip and the products in question.
Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction. For further claims, exceeding the costs of the product, Northerner will act in accordance with applicable consumer purchase law.


Transport damages

In order for issues regarding transport damages to be resolved as quickly as possible, we kindly ask you to keep the product packaging for inspection. In order to be able to claim a reclamation on products you also need to prove your purchase from The Website, for instance through the order confirmation or receipt Northerner sent to the e-mail address you provided in connection with your purchase. We may also request photographic proof of damages.


Right of withdrawal and returns

We do not accept returns since Nicokick's products are fresh with a limited shelf life. However, if there was a problem with your order (product differs from the purchase agreement or does otherwise not correspond to the description provided by Nicokick), you can contact our customer service team to request a refund. See more information regarding complaints above under Complaints.


Force majeure

Northerner is not required to fulfil the purchase agreement if the fulfilment is complicated due to an event outside of the reasonable control of Northerner (e.g. changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other extraordinary events). Such circumstances also relieve Northerner from the obligation to pay compensation. If these circumstances last longer than two (2) months, both the consumer and Northerner have the right to cancel the purchase with immediate effect.


Price and product information on The Website

Northerner strives to make sure that all information provided on The Website is correct, but with reservations for limited availabilities and possible errors in pictures or writing, e.g. errors in product descriptions, incorrect prices, or erroneous information about stock availability. Northerner furthermore reserves the right to correct such errors at any time and change or update information. All pictures on The Website are intended as illustrations and cannot guarantee the exact appearance or condition of the product.


Reviews

By submitting a product review on The Website, you give Northerner the right to publish it on The Website and other channels and media. Northerner also reserves the right to not publish and/or delete submitted reviews.


Other

For questions regarding these Conditions or procedures regarding the right to return, complaints, transport damage, etc., please contact our customer service team here. When contacting us, you will be asked to provide your order number, which you can find in the order confirmation.
Northerner complies with recommendations from relevant (and recognized) Boards for Consumer Disputes.
Disputes between Northerner and a consumer may be referred to the applicable and relevant Board for Consumer Disputes for a judgment. As a last resort, disputes can be resolved through a general court.
The Website contains so-called cookies to calculate and report the number of users and the traffic and to ensure that you as consumer are logged in and authorized to see the contents of The Website. If the use of cookies is not accepted, you can change the cookie settings on your browser’s help menu. You can read our complete cookie policy here.

Cookie policy for Nicokick

What is a cookie?

A cookie is a small text file that is stored on, and during subsequent visits retrieved from, your computer, tablet, mobile phone or similar devices when you visit the website www.nicokick.com (“the Website”), which belongs to Northerner Scandinavia Inc. (“Northerner”). Cookies allow the Website to remember, for example, information about your visit so that we can provide you with a better user experience.
If you would like to know more about cookies, please visit https://www.allaboutcookies.org/
There are two types of cookies: persistent cookies and session cookies. The persistent cookies are stored on your device for a longer period of time after your browser has been closed and are used, for example, to log the choices you made during earlier visits.
Session cookies are stored temporarily in your browser, for example, to remember what language you selected. These are erased automatically after your browser is closed.
There are also third-party cookies, meaning that the cookies do not originate from us, but from someone else. Third-party cookies are often used for web statistics, such as Google Analytics.


For what purpose are cookies used on the Website?

Northerner uses persistent cookies and session cookies to facilitate the use of the Website. Cookies are also used to store information between your visits.
Northerner uses third-party cookies for analysis of the use of the Website, which forms the basis for our development moving forward. See more information about specific third-party cookies below.


Use of Google Analytics (third-party cookie)

Northerner uses Google Analytics, which is an established product from Google that uses cookies to understand on a general level how the visitor interacts with the Website. The information contained in these cookies, including your IP address, will be provided to Google, stored and used by Google Analytics on servers in the US. If, as an Internet user, you specifically want to avoid being tracked by Google, Google itself provides the following service: https://tools.google.com/dlpage/gaoptout.


How do I turn off cookies?

If you choose not to accept the use of cookies on the Website, you can simply turn off or limit cookies using your browser’s security settings function. Use your browser’s help function to find out how.
If you block or limit cookies on the Website, it is possible that you will not be able to use all of the services and functions on the Website.


Information about personal data

Read more about how Northerner uses your personal data in our Privacy Policy.

GENERAL

This website www.nicokick.com (the “Website”) is owned and operated by Northerner Scandinavia Inc., company reg. no. 26-4502398 (”Nicokick”, “we”, “us”, “our”). The Website is open for purchases by consumers 21 years or older residing in the USA. Please review these terms of sale (“Terms”) carefully as this document governs your purchase of products from Nicokick and contains important information about limitations and exclusions that may apply to you.

 

By placing your order, you confirm that you have read, accepted, and agreed to comply with these Terms. You also acknowledge that you have read and understood the Privacy Policy.

 

Nicokick reserves the right to change these Terms at any time. Every change will be published on the Website and apply to you upon your placement of a new order.

 

ORDERING PRODUCTS AT THE WEBSITE

Nicokick offers such nicotine products as available on the Website from time to time. The images of the products are for illustrative purposes only and the products may vary slightly from those images.

 

By placing an order with Nicokick you represent and warrant that you are a consumer and at least 21 years old having a delivery address in the USA.

 

Please note that Nicokick may apply a maximum limit of cans per customer per a certain time frame as further set out on the Website from time to time, and that we reserve the right to refuse and/or revoke an order e.g. due to such limitation, and/or limit quantities in any order at our sole discretion. When we have accepted your payment, confirmed your order through a confirmation e-mail to the email address you provided when placing the order, and the products have been dispatched the purchase agreement will be concluded.

 

AGE VERIFICATION AND PREVENTION OF YOUTH ACCESS

At Nicokick we apply a strict age limit of 21 years although there may be state laws that may allow for a lower age requirement. In order to place an order, you will be asked to verify your age through our third-party vendor for on-site age verification (Agechecker). If the verification fails and/or public records don't align, you must upload a valid and unexpired government-issued ID for extended age verification.  Nicokick may at all times deny and/or cancel the order if proper identification cannot be provided and/or age verification cannot be undertaken.

 

In addition to confirming your age yourself, you as a cardholder need to be 21 years or older to complete the transaction. An order made in another person’s name (falsification of a document), or in any other way that causes Northerner to risk a financial damage, will be reported to the relevant authorities. We reserve the right to refuse to carry out an order if irregularities or misuse of our order function are suspected.

 

PRODUCT INFORMATION

Nicokick strives to make sure that all information provided on the Website is correct, but with reservations for limited availabilities and possible errors in pictures or writing, e.g. errors in product descriptions, incorrect prices, or erroneous information about stock availability. Nicokick furthermore reserves the right to correct such errors at any time and change or update information. All pictures on the Website are intended as illustrations only and do not guarantee the exact appearance or condition of the product.

 

PRICE AND PAYMENT

The prices listed on the Website before the checkout are base prices, to which applicable taxes will be added. You may also be eligible for discounts as offered from time to time by Nicokick. All prices and fees and charges (e.g. adult signature requirement (ASR) fee, shipping fees and taxes) on the Website are displayed and charged in USD ($). As further set out below, an additional fee may be charged in case of an unredeemed package.

 

Before completing your order at the checkout, you must choose the delivery method, after which the costs for your order, including ASR fee, shipping costs and applicable taxes including sales taxes and State Excise Tax (SET), based on your location, will be calculated and added.

 

We provide payment options via debit or credit cards through our partners PayPal, Stripe, and Klarna. The respective payment service provider’s terms and conditions apply to the payment. By using a payment method, you represent and warrant that you are authorized to use that designated payment method. If you are not eligible for the chosen payment method e.g. if your debit or credit card cannot be verified, is invalid or is otherwise not acceptable your order may be suspended or cancelled automatically.

 

SHIPPING

Due to certain state regulations governing the online sale of tobacco and nicotine products, Nicokick is unable to deliver to every state in the USA. The available shipping options and the shipping costs for each shipping option will be presented in the checkout at the Website. The shipping cost is specified during checkout when placing an order at the Website. Subject to selecting a shipping option and filling in your shipping address in the checkout you will view the shipping cost in your order summary in the checkout.

 

You will receive a shipping confirmation once your order has been dispatched from Nicokick’s warehouse. We strive to ship all orders promptly. It may however take a few days before you receive the shipping confirmation email.

 

Certain states require adult signature upon delivery in addition to age verification on site. If there is such a requirement in your state, you acknowledge that Nicokick’s shipping carrier will attempt delivery up to three times. You agree that if such delivery is unsuccessful, your package will be returned to Nicokick at your cost.

 

A package shipped according to any of our delivery alternatives will either be sent back to Nicokick or discarded if you have not been able to redeem it. You agree to pay any costs associated with an unredeemed package.


RETURNS

We do not accept returns since our products are fresh with a limited shelf life. However, if there was a problem with your order or if the product doesn’t meet your expectations, you can contact our customer service team to request a refund. The right of complaint only includes defects at delivery (and not defects that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Nicokick about the defect at the latest within ten days after you received the product. We therefore recommend you to carefully inspect the products directly upon receiving them. Please note, the time frame for compensation to be issued to orders is 60 days.


Depending on the type of product defect we may require you to provide photographic proof. Throughout the complaints period you are required to retain original packaging, packing slip and the products in question.


Depending on the type of defect we may provide a replacement product, remediation, or a price reduction. For further claims, exceeding the costs of the product, Nicokick agrees to comply with mandatory applicable consumer legislation governing the purchase. Any other liability is hereby expressly excluded.

 

Title to the product passes from us to you upon shipment, and we are not responsible for any shipping delays or problems once the product has been shipped. However, in the event of damages during shipment, you may reach out to our Customer Service team and we will try to help out. We kindly ask you to keep the product packaging for inspection. In order to make a claim regarding your products, you will also need to prove your purchase from the Website, for instance through the order confirmation or the receipt Nicokick sent to the e-mail address you provided in connection with your purchase. We may also request photographic proof of damages.

 

EVENTS OUTSIDE OF OUR CONTROL

Nicokick is not required to comply with these Terms when there is an event outside of our control (Force Majeure), which includes e.g. changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, epidemic or other extraordinary events. Such an event will also relieve Nicokick from the obligation to pay any compensation to you. If a Force Majeure event lasts longer than two (2) months, both you and Nicokick have the right to cancel the purchase with immediate effect.

 

PRODUCT REVIEWS

By submitting a product review on the Website, you give Nicokick the right to publish it on the Website and other channels and media. Nicokick also reserves the right not to publish, as well as to delete any submitted review.

 

MISCELLEANEOUS

For questions regarding these Terms or procedures regarding the right to return, complaints, transport damage, etc., please contact our customer service team here. When contacting us, you will be asked to provide your order number, which you can find in the order confirmation.

 

Last updated date: 2024-04-30

NICOKICK REWARDS PROGRAM TERMS 


Effective date: December 18, 2024
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE NICOKICK REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE NICOKICK REWARDS PROGRAM.

INTRODUCTION and ABOUT THE PROGRAM 

These Terms of Use (“Terms”) apply to your access to and participation in the Nicokick Rewards Program (“Program”) in the United States (excluding its territories) which is operated by Northerner Scandinavia Inc (“Northerner”, “we”, “us”). These Terms do not alter in any way the terms and conditions of any other agreement you may have with Northerner for other products or services, such as the products you may purchase from our website (“Nicokick.com”).  

The Program is a way for Northerner to reward and thank loyal customers for purchasing the products we offer on Nicokick.com. Members of the Program are able to earn and accumulate points (“Points”) that can be redeemed for Nicokick reward benefits (“Discount Codes”) at Nicokick.com.

CHANGES TO TERMS 

Northerner reserves the right to change or modify these Terms or any policy, FAQ, offer, promotion, benefit, or guideline pertaining to the Program, in whole or in part, at any time and in its sole discretion. Furthermore, Northerner reserves the right to cease selling products and providing services to any state or locality in the US at any time and in its sole discretion. Any changes or modifications will be effective immediately and will be posted to Nicokick.com, so please check from time to time. You expressly waive any right you may have to receive specific notice of such changes or modifications beyond or in addition to the posting of updated Program terms on Nicokick.com. If you continue to access or use the Program following such changes or modifications, you confirm your acceptance of such changes or modifications. If you do not agree to these Terms, you must stop accessing or using the Program.

PERSONAL USE, AGE RESTRICTIONS and PRIVACY POLICY 

The Program is intended for personal use only. Any commercial use is prohibited. The products that are offered at Nicokick.com, and which form the basis for earning Points in the Program are age-restricted and may not be purchased by anyone under 21 years of age. The Program is not targeted towards or intended to be used by anyone under the age of 21. 

Our Privacy Notice is incorporated into these Terms and also governs your participation in the Program. We encourage you to read the Privacy Notice carefully to understand how we collect, use and disclose customers’ personal information, how to change or update your personal information, how we communicate with you, and privacy rights you may have and how to exercise them.

JOINING THE PROGRAM and EARNING POINTS 

Only consumers resident in the United States of America may join the Program. To join the Program, go to Nicokick.com and follow the prompts to create a customer account by providing the following information: first and last name, email address and a password at Nicokick.com (the “Customer Account”). If you already have a Customer Account, you will need to log into your Customer Account to join the Program. 

Within the Customer Account, you will be offered to join the Program. After joining, you will become a member of the Program (“Member”, “You”). The Rewards available to Members through the Program are based on the number of Points earned.  

Members will automatically be awarded Points when joining the Program. From time to time, we also offer opportunities to earn additional Points, e.g. by signing up for newsletters or providing certain information such as your date of birth. Points can be earned by making purchases of eligible products from Nicokick.com. The calculation of Points is based on the subtotal excluding tax and shipping. You will find more information in our FAQ and in the Program dashboard available at Nicokick.com. 

Points will automatically be accumulated in your customer account for every eligible purchase you make from Nicokick.com. Once you reach one hundred (100) Points, a Nicokick Discount Code will be issued and available for you to redeem in your customer account at Nicokick.com. You will find the discount code within the ‘My Pages’ section under ‘My Rewards’. Your account can hold a maximum of 2,000 Points. See more information in the FAQ. 

In the event that any tax liability arises due to you earning Points or participating in the Program, you will be fully responsible for any such tax liability. 

Note that only Members who are logged in to their Customer Account when making an eligible purchase will earn Points. Points may be earned in fractional amounts depending on the value of your purchase, and not all purchases are eligible for earning Points. 

RETURNS 

For information about how Nicokick handles returns, please read our Return Policy and FAQ. If you return a product, Nicokick will deduct the number of Points that you earned for that purchase from your customer account.  

POINTS EXPIRATION and EXCLUSIONS 

Points expire twelve (12) months after they are earned. This means that if you earn points on January 10, 2025, they will expire in January 10, 2026. The oldest accrued Points will be redeemed first. If you believe that Points were not properly applied, you must contact us within thirty (30) days after the latter of the date of the corresponding purchase you made or the date the Points were issued. Northerner does not have any obligation to correct any errors after such thirty (30) day period. 

You can view your balance in your Customer Account available at Nicokick.com. If your Customer Account is closed by you, by us upon your request, or by us due to violation of these Terms or for any other reason, all Points and any unused Discount Code(s) earned by your participation in the Program will automatically expire and be forfeited.  

Please ensure to check the FAQ and loyalty dashboard where we will list Point earning events as well as category exclusions.

REDEEMING POINTS FOR REWARDS  

If you have earned enough Points to be eligible for a Discount Code, you may redeem your Discount Code when checking out at Nicokick.com. You must be logged in to your Customer Account to be able to redeem the Discount Code which may be used to pay in part for products which you purchase at Nicokick.com. In the event you have a Discount Code you can redeem the code for a discount amount based on the value of your cart based on the following tiers: (i) $5 on orders above $10, (ii) $10 on orders above $15, (iii) $15 on orders above $20, (iv) $20 on orders above $25. 

A Discount Code offered to you as a redemption for Points earned through the Program is a single use Discount Code having the value set out on the Discount Code and can only be used when making a new purchase and checking out from Nicokick.com. 

OTHER IMPORTANT INFORMATION 

There is no participation or membership fee associated with the Program. Points accrued in connection with the Program are promotional, have no cash value, and cannot be redeemed for cash. In addition, your redemption of Points accrued in connection with the Program cannot be combined with any other offers or discounts unless otherwise expressly indicated by Northerner. Your Customer Account, your membership in the Program, your Points and any Discount Codes are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Customer Account at Nicokick.com which is personal to you.  

Without any notice to you, Northerner reserves the right to suspend and/or terminate your Customer Account and/or your participation in the Program if Northerner determines, in its sole discretion, that you have violated these Terms or that your use of your Customer Account is unauthorized, deceptive, fraudulent, or otherwise unlawful, or if Northerner ceases to sell products to the state (or locality) where you reside. Northerner may in its sole discretion suspend, cancel, or combine Customer Accounts that appear to be duplicative. In the event your participation in the Program is terminated, all accrued Points and unused Discount Codes in your Customer Account are void. Northerner will not be liable for any Points lost due to fraudulent, unauthorized, or other prohibited use or breach of these Terms, or due to Northerner ceasing to sell products to certain states or localities.  

Without notice to you, Northerner reserves the right to “unregister” and make ineligible for Points any Customer Account that has been inactive for two (2) consecutive years. Inactive is defined as having earned no Points during such two (2) consecutive year period. 

Nicokick reserves the right to change, modify, discontinue, or cancel the Program or any part of it at any time and in its sole discretion without notice to you.

GOVERNING LAW AND DISPUTE RESOLUTION 

These Terms and your access to and participation in the Program are governed by the laws of the Commonwealth of Virginia, United States of America, without regard to Virginia’s  conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. All disputes, claims, and causes of action arising out of or relating to these Terms or the Program shall, upon the election of Northerner in Northerner’s sole and exclusive discretion, be resolved pursuant to the American Arbitration Association’s Consumer Arbitration Rules with the exception of Rule 9, Small Claims Option for the Parties, and, specifically, shall be resolved pursuant to the Procedures for the Resolution of Disputes through Document Submission thereunder, with a situs in Arlington, Virginia. A copy of the American Arbitration Association’s Consumer Arbitration Rules is available at https://www.adr.org/sites/default/files/Consumer-Rules-Web_0.pdf.  In the event that Northerner does not elect to proceed with arbitration for a given dispute, claim, or cause of action, such dispute, claim, or cause of action shall be resolved exclusively in the Circuit Court for Arlington County, Virginia. Any demand for arbitration or circuit court complaint must be filed within one (1) year of when the dispute, claim, or cause of action arose or any recovery will be time-barred. 

SEVERABILITY AND SURVIVAL 

Except as otherwise provided herein, if any provision or part of provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision or part of provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. 

CONTACT 

You may contact Nicokick’s customer service at hello@nicokick.com or at the phone number set out at Nicokick.com. Northerner Scandinavia Inc is a company incorporated under the laws of Pennsylvania with its principal place of business at 631 Highway 90A, Missouri City, TX, 77489, United States. Further contact details can be found at Nicokick.com.